Transport for Wales urges passengers to respect train staff


Transport for Wales asks passengers to respect its staff and follow the latest travel tips to ensure safe and enjoyable trips for all who travel across the country.

The Wales and Borders network is set to be busy after pubs, cafes and restaurants in Wales reopen for outdoor hospitality.

Passenger numbers have risen to more than 60% of pre-Covid levels at some Transport for Wales stations in recent weeks, leading to an increase in anti-social behavior.

Transport for Wales Head of Operational Resilience Joshua Hopkins said: “Sadly, there is still a small minority of people who choose to put themselves, other passengers and our staff at risk due to anti-social behavior. in our services and in stations.

“We will have a strong presence of Transport for Wales, security and UK Transport Police staff across the network to ensure that there remains a safe environment for people wishing to travel.

“People may find that there are queuing systems or other crowd control measures and it is important that people respect and listen to our front line staff at all times.

“Our staff have the right to refuse to travel if people are abusive or too drunk to travel.

“We strongly encourage everyone to follow our safer travel advice, check timetables, plan ahead, track social distancing, wear a mask (unless exempted) and use our capacity checker. ”

The capacity control tool helps to give an indication of which trains are often full and which ones with available seats, so people can decide the best time for their trip.

UK Transport Police Inspector Richard Powell said: “Our top priority is to ensure the safety of passengers and rail personnel. We continue to patrol the network, ensuring that those who use the railroad can do so safely.

“Officers will also remind passengers of the importance of wearing a face mask on trains and at stations, unless they are exempt. If you need us, send an SMS to 61016 or call 0800 40 50 40. ”


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